Terms and Conditions

DELIVERY

The Journey Leather brand is an exclusively online retailer and does not have a physical retail store. Deliveries are door to door, and therefore sent to the address supplied by the purchaser. If the purchaser is not available at the time of delivery, the parcel will be left with someone at the property who will be required to sign a receipt of acceptance e.g. staff.
Journey leather cannot deliver to P.O. Boxes.

Should you wish to find out more about our products, please feel free to contact us.
International deliveries will be quoted for individually according to parcel destination, and volumetric weight. JOURNEY takes no responsibility for the parcel once it leaves South Africa. International customs charges will be billed to the purchaser and these are not included in the International delivery quote. It is up to the purchaser to seek advice from customs of their own country for this cost.

SHIPPING

All South African orders are shipped using our trusted and reliable local courier service. This is a registered freight service, where you are able to track your order online. You (the purchaser) will be required to sign for delivery. Because of this, we recommend that you provide a daytime address where someone will be available to sign between 9am and 5pm.

Please note that WE DO NOT DELIVER TO PO BOX ADDRESSES.

The delivery charge and estimated time from placing order for delivery is as follows:

*INTERNATIONAL DELIVERY CHARGE does not include possible taxes and duties which could be applied by customs in the country where the order originated. The responsibility for any custom duties, foreign taxes or other fees which may be imposed will rest with the purchaser. To comply with South African export regulations, we will declare the exact value of all product(s) ordered. We are also prohibited from marking an international order as a “gift”, even if the order is placed with the purpose of sending it to a recipient as a gift. For further information, please call your local customs offices to get further details regarding customs/duties/charges applicable.

OWNERSHIP & RISK

Please be attentive that once your product passes to you upon delivery at your own specified delivery address, the ownership and risk of the product is also passed to you (the customer). We require a signature for any product delivered, at which point responsibility for your purchase passes to you. We advise checking to ensure your product is undamaged when receiving your purchase.

RETURN POLICY

Happy customers are very important to us, so in the unlikely case you are not fully satisfied with your purchase, we will do our very best to accommodate a replacement product or credit refund. Subject to the terms set out in this Delivery and Returns policy, we will do our best to ensure that you are satisfied.

General Returns:

Purchased product(s) from the Journey’s Website and it is not what you expected, or you have changed your mind? You may return full price merchandise(that is not personalized/monogrammed)* for ‘change of mind reasons’ within fourteen (14) days of receiving your order for a credit note of equal value (excluding shipping and handling charges).

*Please keep in mind that Journey Leather cannot accept the returned product(s) and cannot give a refund if:

(a) the return is lodged after the stated fourteen (14) day period from date of purchase;
(b) This returned product(s) has been personalized (i.e. monogrammed embossing/foiling etc.);
(c) the product(s) is worn, used, damaged, or not in its original packaging. All goods will be inspected to ensure that they are unused, undamaged and in their original packaging.
(d) Journey reserves the right to refuse a return if the product shows signs of use, damage or is not in its original purchase state (including original packaging).

General Warranty

Damaged/Defective Product or not what you ordered?

At Journey, we pride ourselves on quality. We thoroughly test all of our merchandise to ensure they are fully capable of standing up to the uses for which they were designed.

Our smooth leather products must be handled with care. Scratching or damage can occur based on the natural character and nature of the leather.

Our standard warranty on all of our products is 6 months from the date of purchase.

WARRANTY TERMS AND CONDITIONS

Defective products can be lodged by contacting us on email. Please look under the contact page on our Journey Leather website.

Returned defective product(s) will be assessed once they have been sent back to us. If the damage is the result of manufacturing defect, and not the result of normal wear and tear including scratching/negligent damage/fading, Journey reserves the right to elect whether the product should be repaired or exchanged based on a physical inspection of the defective product. In such cases, we will cover shipping and handling charges at standard rates.

If the problem was caused by reasons other than the result of a manufacturing defect (stated below), the original product will be returned to you.

Product defects do not include damage arising from the following:

(a) obtained from a source other than the Journey Leather Website.
(b) damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp objects ect.)
(c) Damaged by misuse or activities other than the intended purpose
(d) Damage arising from normal wear and tear
(e) Damage from any alterations made to the product
(f) Damage caused by inadequate care that is reasonably expected.
(g) scratching/damaging of Personalized/monogrammed details
(h) As we make use of some brass hardware, we cannot accept returns on the grounds of tarnishing hardware.

PERSONALISED PRODUCTS

Please understand that each personalised item is skilfully done by hand. Therefore, the nature of this process may cause slight variations in the application of the foiling/embossing. By choosing to have your product personalised, you are accepting that the variations which may occur during the embossing process, and we cannot accept returns based on fading, scratching or any other slight defects which may have arisen due to the personalisation of your product.

In order to keep your monogram looking beautiful, we suggest that you take special care of your purchase.  

Please understand we are unable to accept returns or exchange product(s) that have undergone personalization, unless they have been found faulty after detailed examination by staff at Journey Leather. We ask that you choose your personalization details carefully, and retain a copy of your confirmation notice for future reference. If it is found that we have incorrectly personalized your product(s) contrary to your instruction and the confirmation notice, we will gladly replace them.

RETURN INSTRUCTIONS

To return a product, please follow the instructions below:
Send us an email to journeysouthafrica@gmail.com  

In your email, please include:
(i) Reasons for why you are returning the product(s); and
(ii) Attach a copy of the payment confirmation you received when placing the order
(b) Pack the product(s) into their original packaging.
(c) We will then arrange for the product to be collected from you☺