Shipping policy

Delivery & Shipping Overview

Online Only: Journey Leather has no physical retail stores.

  • Collections: You may select to collect your order from our factory in Cape Town. We will email you once your order is ready with our location and directions on how to find us.

Door-to-Door: Parcels are delivered directly to your specified address.Signature Required: A person at the property (e.g., staff) must sign for acceptance.No P.O. Boxes: Delivery to P.O. Box addresses is not allowed.Recommendation: Provide a daytime delivery address active between 9am and 5pm.

Shipping Rates & Timelines
Standard Delivery on orders, including personalisation:
Location Estimated Time Delivery Charge
Cape Town 4–5 working days R90.00
Main Centres (SA) 5–6 working days R90.00
Regional / Outlying 8–10 working days R90.00
International 10–14 working days: We will quote you as each consignment attracts its own charge depending on the size and weight. 
  • International Conditions: Quotes exclude foreign customs duties, taxes, or local fees. The purchaser is liable for these costs. Items will be declared at exact value and cannot be marked as a "gift". Journey takes no responsibility once the parcel leaves South Africa.

🔑 Ownership & Risk
  • Transfer of Risk: Risk and ownership pass to you immediately upon delivery and signature.
  • Inspection: You are advised to immediately check that the product is undamaged upon arrival.

↩️ General Returns (Non-Personalised Items)

Change of Mind: Allowed for full-price, non-personalised items within 14 days of receipt.

  • Refund Type: Issued as a credit note or refund of equal value (excluding shipping/handling costs).

Disqualifying Criteria: Returns are rejected if:Lodged after the 14-day window.The product is worn, used, or damaged.The item is not in its original state and original packaging.

🔠 Personalised & Monogrammed Items
  • Strict No-Return Policy: Personalised or monogrammed products cannot be returned or exchanged for change of mind.
  • Handcrafted Variations: Monogramming is done by hand. Slight variations in foiling or embossing are natural. Returns are not accepted for fading, scratching, or slight defects caused by the personalisation process.
  • Merchant Error Exception: If Journey Leather mistakes the monogramming contrary to your confirmation notice, they will gladly replace the item.

🛠️ 6-Month General Warranty (Defects)
All products carry a 6-month warranty from the date of purchase.

Assessment: Returned items are physically inspected to verify manufacturing flaws.Remedy: Journey reserves the right to choose whether to repair or exchange the item. Shipping costs are covered by Journey at standard rates if deemed a manufacturing defect.

  • Exclusions (Warranty Void): The warranty does not cover:
  • Normal wear and tear (including leather scratching, fading, or brass hardware tarnishing).
  • Abuse, negligence, or misuse (exposure to open flames, high heat, sharp objects, chemicals).
  • Inadequate care or alterations made to the product.
    • *If you have a well-loved Journey Leather item that is in need of some care or a repair then get in touch with us and we will gladly quote you on replacing of zip sliders, stitching or anything you may need.

📋 Step-by-Step Return Instructions

Email Support: Send an email to journeysouthafrica@gmail.com.Provide Details: Include your reasons for return and attach your original payment confirmation notice.

  1. Pack Securely: Place the item back into its original packaging. Please take care in wrapping your item/s so that they get back to us in a resellable condition.

Collection: Journey Leather will assit in arranging a courier to collect the package from you, but this will be at the customers expense.